IT Support Technician Apprentice (Level 3) - School IT Support
John Finch Computers · Hereford
You'll be based within a school environment, providing on-site IT support to staff and students while learning from experienced IT professionals. This is a fantastic opportunity to build practical skills in technical support, networking, hardware and software, and customer service.
About the Role
As an IT Support Technician Apprentice, you'll provide first-line technical support across two nearby school sites, helping to ensure staff and students have reliable access to IT systems and equipment.
You'll gain experience with a wide range of technologies while developing the knowledge and skills needed for a successful career in IT.
What You'll Be Doing
Provide first-line IT support to staff and students
Diagnose and resolve hardware and software issues
Support Windows PCs, laptops, printers and other IT equipment
Assist with Microsoft 365 user accounts, passwords and permissions
Set up, configure and install new devices
Log and manage support requests using the helpdesk system
Maintain accurate IT records and documentation
Support classroom technology and audiovisual equipment
Help maintain secure, reliable IT systems across both school sites
Deliver excellent customer service while supporting end users
What We're Looking For
This apprenticeship would suit someone who is:
Passionate about IT and technology
Looking to begin a career in IT Support
A confident communicator with excellent customer service skills
Logical with strong problem-solving abilities
Organised and able to prioritise workload
Reliable, professional and eager to learn
Comfortable working independently and as part of a team
Essential Requirements
GCSE Grade 4/C or above in English and Maths (or equivalent)
Good IT and computer skills
Strong communication skills
Excellent attention to detail
A genuine interest in technology
Additional Requirements
A full UK driving licence and access to your own vehicle are essential.
This role supports two school sites located approximately six miles apart, so you'll need to travel between both sites during the working day.
Applicants must have the right to work in the UK.
Perks & benefits
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
