Business Administrator Apprentice

Weekly Hours Worked: Normal office hours are 9.30am – 5.30pm (flexibility required)

One day a week studying for the Level 3 Business Administrator Apprenticeship.

Attendance will be required in the office in accordance with business need and our agile working policy.

Company Description

We are renowned for our private wealth and real estate focus, together with our strong corporate and commercial and dispute resolution teams. We work alongside individuals, families and businesses across a wide range of complex matters and situations.

What makes us different is how we build closer connections with our clients to deliver exceptional results. We do it through creating genuine relationships, a sharp focus on what matters to them and the flexibility to adapt our advice to their situation.

When you come through our door, you’ll notice how genuinely open, friendly and authentic people are. We work well together because we have fun together. We take your happiness and wellbeing seriously. Here, you are free to express yourself and be the best you can be.

Delivering exceptional results takes on a different meaning at Forsters. For us, it’s about being more closely connected to clients, each other and our communities. It’s what drives us, them and you forward.

The Role

As a Business Administrator apprentice, your role will be critical in organising events and processes for the Learning and Development team, spanning training programmes, assessment days, trainee rotations and in-person and online workshops. You will support the smooth and efficient running of the team by providing high-quality administrative support, helping to improve processes and supporting the team to deliver an excellent standard of customer service to internal and external stakeholders.

The role will help you develop critical skills such as organisation, communication, IT systems, teamwork and problem-solving, while gaining an understanding of how a law firm operates. You will be given the opportunity to work with a wide range of people across the firm and build strong professional relationships, earning a nationally recognised qualification and a competitive salary while working in a supportive and collaborative environment.

Training provider:

BPP

All learning delivered alongside the role, with a combination of online learning, workshops and workplace assessment. Typical duration: 15 months.

Main duties and responsibilities

BUSINESS ADMINISTRATION SUPPORT

• Providing day-to-day administrative support to the team carrying out a range of tasks, including arranging facilitators for training/recruitment sessions, booking rooms, arranging IT support, and catering, greeting external facilitators, liaising with training attendees and tracking attendance and attaining course feedback. Responding to queries promptly and professionally.

• Liaising with various service providers such as room bookings, maintenance, IT and hospitality to arrange training sessions / meetings. On the day of training, ensuring sessions are correctly set up ahead of the starting time and being able to problem solve should any issues arise.

• Producing communications, intranet pages and working with documents and presentations using Microsoft Office applications.

• Taking notes at meetings, maintaining accurate records and filing systems, ensuring information is easy to locate and kept up to date.

• Supporting the coordination of internal processes and workflows to help the team operate efficiently.

• Assisting with data entry, reporting and basic analysis to support decision-making.

• Processing invoices, expense claims or purchase orders in line with firm procedures.

• Takes ownership of tasks from start to finish, proactively following up and chasing actions through to completion/deadline.

COMMUNICATION AND CUSTOMER SERVICE

• Acting as a first point of contact for colleagues and external contacts, providing a helpful and professional service.

• Communicating effectively with stakeholders at all levels, adapting style as appropriate.

• Liaising with colleagues in other Business Services teams, for example Document Production and Cashiers.

• Supporting internal communications, including updating intranet resources and circulating information as required.

CONTINUOUS IMPROVEMENT AND TEAM SUPPORT

• Identifying opportunities to improve administrative processes and ways of working.

• Supporting team projects and contributing ideas.

• Working collaboratively with colleagues across teams to support shared business objectives, responsible business objectives and the firm’s values.

• Developing an understanding of relevant policies, procedures and compliance requirements.

Why this team?

The Learning and Development team helps our people develop the skills, knowledge and confidence to succeed at every stage of their career. We work closely with teams across the firm to create practical, business-focused learning that supports both individual and firm success. What sets us apart is our collaborative, supportive and high-performing culture, where ideas are shared, contributions are valued and continuous improvement is encouraged. It is a team where you can make a real impact, build strong relationships across the firm and see the difference your work makes.

In line with our values, we will provide you with the support you need to continue to grow both professionally and personally.

What is the environment?

You’ll be in an environment of happiness, collaboration and flexibility. We take our work seriously and being happy and having fun is an integral part of that. The role will be based in our offices in Marylebone.

Are we right for you?

We are looking for you to bring your energy and enthusiasm to work every day and to collaborate and work with colleagues as one team, to listen and consider each other. We ask you to take responsibility for your growth and development, share your ideas and let us know what you want to achieve. We are looking for you to get involved in our responsible business activities, pro bono, community and sustainability initiatives.

Additional Information:

Private Medical Cover, Remote GP, Eye care subsidy, Employee Assistance Programme, Clubs, Fruit Box, Pension Scheme, Life Assurance, Maternity/Paternity Leave, Adoption and Parental Leave.