Logistics Admin Apprentice

We are a rapidly expanding, leading international freight forwarding and global logistics provider based in Manchester. Specialising in multimodal transport solutions—including air freight, ocean freight, international courier services, and customs clearance—we deliver end-to-end supply chain services to clients worldwide.

We pride ourselves on nurturing emerging talent, providing structured on-the-job training, mentorship, and continuous professional development within a modern, collaborative office environment.

We are seeking a proactive, enthusiastic, and organised Logistics Admin Apprentice to join our busy operations and administration team. This entry-level logistics apprenticeship offers a fantastic opportunity to kickstart your career in the international supply chain and freight forwarding sector. You will gain hands-on experience across shipping administration, client communications, CRM systems, and order processing—all while earning a competitive wage and working towards a recognised qualification.

Key Duties & Responsibilities

1. Customer & Courier Liaison: Answering incoming telephone enquiries, placing outbound calls to transport partners, and communicating professionally with clients.
2. Order Processing & Tracking: Managing the end-to-end order administration cycle, confirming bookings, and tracking shipments.
3. Courier & Freight Dispatch: Coordinating delivery and collection requests across courier networks, domestic carriers, and international freight partners.
4. Systems & Manifests: Updating shipping manifests, data entry into transport management and CRM databases, and tracking cargo statuses.
5. Customs & Freight Bookings: Booking consignment movements with ocean, air, and express courier partners.
6. Records & Compliance: Organising, maintaining, and archiving shipping documentation, delivery notes, and regulatory paperwork.
7. Written Correspondence: Monitoring shared mailboxes, drafting professional email responses, and handling postal mail.
8. Finance Administration: Generating commercial invoices, checking billing details, and assisting the finance team with general administrative support.

Skills & Qualifications

1. Communication: Clear, confident verbal and written communication skills with a professional telephone manner.
2. Numeracy & Literacy: Solid foundation in Maths and English (GCSE grade 4/C or equivalent desirable).
3. IT Literacy: Proficient in MS Office suite, particularly Microsoft Excel; ability to learn bespoke CRM and logistics software quickly.
4. Organisation & Multitasking: Excellent time-management skills with the ability to prioritise tasks in a fast-paced office setting.
5. Attention to Detail: High accuracy in data entry, order coordination, and shipping documentation.
6. Stock & Inventory Awareness: An understanding or interest in stock control, order fulfilment, and inventory management is advantageous.
7. Teamwork: A cooperative, supportive attitude with a strong work ethic.

Personal Qualities

1. Hardworking, dedicated, and eager to learn new industry skills.
2. Reliable, punctual, and conscientious.
3. Self-motivated with a can-do attitude and initiative.

Benefits & Perks

1. Professional Development: Clear pathways for career progression and potential permanent employment upon successful completion of the apprenticeship.
2. Industry Networking: Membership access to regional Chamber of Commerce events, seminars, and networking sessions.
3. Training & Upskilling: Participation in regional business hub programmes and specialist digital/computing training.
4. Work-Life Balance: Flexible 4-day working schedule and flexitime options.
5. Convenience & Amenities: Free on-site staff parking.
6. Culture: Regular team events, company socials, and an inclusive workplace culture.