Business Administrator Apprentice – Level 3

Hours

Monday to Friday, 9:00am–3:00pm
30 hours per week

What You'll Do

You’ll support the day-to-day running of the office and gain experience across a range of business administration tasks, including:

• Carrying out general office administration

• Answering and making telephone calls

• Responding to emails and customer enquiries

• Updating records, databases and spreadsheets

• Filing and organising paperwork and electronic documents

• Assisting with invoices, quotes and purchase orders

• Booking appointments and helping coordinate schedules

• Supporting colleagues with administrative tasks

• Keeping office systems and records accurate and up to date

Customer Service

You’ll also have regular contact with customers, including:

• Handling customer enquiries professionally over the phone

• Passing information to the relevant members of the team

• Following up customer enquiries when required

• Building positive working relationships with customers and colleagues

• Attending customer meetings

Marketing

The role also includes some marketing responsibilities, giving you the opportunity to develop skills in:

• Making outbound marketing calls

• Assisting with social media content and updates

• Creating simple marketing materials and social media posts

• Supporting online marketing activities

• Gathering content from the business

• Maintaining the company’s social media presence

• Supporting promotional campaigns

What We're Looking For

We’re looking for someone who is:

• Confident speaking to customers on the telephone

• Friendly, approachable and professional

• Organised and reliable

• Comfortable using computers

• Interested in learning new software and systems

• Able to communicate clearly

• Able to work well as part of a team

• Willing to learn and develop new skills

• Comfortable taking on a variety of tasks

Requirements

• GCSE English – Grade 3–9

• GCSE Maths – Grade 3–9

• Good timekeeping

• Good organisational skills

• Attention to detail

Training & Development

You’ll work towards a Level 3 Business Administrator Apprenticeship Standard while gaining hands-on experience in the workplace.

Training will include:

• Business administration

• Microsoft Office and other IT systems

• Data entry and maintaining databases

• Preparing emails, letters and business documents

• Record keeping and document management

• Customer service and communication

• Financial administration

• Social media and digital communication

• Organisation and time management

• Problem-solving and decision-making

• Supporting business projects

You’ll also complete Level 2 Functional Skills in English and Maths if required.

Career Progression

You’ll gain practical experience across business administration, customer service and marketing, with support throughout your apprenticeship.

There is the opportunity to progress into a permanent position on successful completion of the apprenticeship, with the chance to take on additional responsibilities as your skills and confidence develop.