ICT Apprenticeship - Support Technician
BeeBug · Office
As part of the IT support team, you will provide first-line technical support to customers and develop practical skills across a wide range of technologies. This is an excellent opportunity to learn from experienced engineers and gain valuable industry experience.
What You'll Do
Duties will include:
Providing first-line technical support to customers via remote support tools.
Assisting users with IT-related queries and troubleshooting issues.
Managing and administering user accounts.
Configuring and preparing computers, laptops and other devices.
Supporting office administration tasks where required.
Accompanying engineers on customer site visits and installations.
Learning to use remote support and network management systems.
Supporting a variety of technologies including Windows PCs, Macs, iPads, Chromebooks and Windows Servers.
Gaining experience with networking technologies such as switches, wireless networks and VLANs.
Assisting with VoIP, CCTV and access control systems.
Perks & benefits
Skills required
Desired Skills & Personal Qualities
We are looking for someone who:
Has a keen interest in IT and technology.
Enjoys problem-solving and helping others.
Has good communication and customer service skills.
Is organised and reliable.
Can work effectively both independently and as part of a team.
Is eager to learn and develop new technical skills.
Qualifications required
GCSE Level 4-9 in Maths and English
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
