Sales & Business Administration Apprentice
Undisclosed employer · Bristol
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Working closely with the wider team, you'll support the day-to-day administration, sales and customer service activities of the business.
The role is primarily office and customer-facing, with additional responsibilities in the stores and occasional support in the workshop. This varied role may include:
Responding to customer enquiries by telephone, email and in person
Providing customers with information about hydraulic hoses, fittings, valves and other products
Creating accurate quotes and processing sales orders
Processing invoices and supporting general accounts administration
Entering and updating customer, order and product information on the company's systems and ERP system
Maintaining accurate records, databases, spreadsheets and filing systems
Supporting the sales team with administration and customer follow-up
Liaising with customers and suppliers to obtain information and resolve queries
Building positive relationships with trade customers through responsive and professional customer service
Receiving and processing incoming deliveries
Supporting stock control and carrying out regular stock takes
Checking, organising and replenishing stock in the stores
Picking, packaging and preparing products for dispatch
Preparing and processing paperwork relating to orders and deliveries
Assisting with the organisation and maintenance of the stores and office
Supporting the team with general administrative tasks and projects
Providing occasional support in the workshop when required, including assisting with practical tasks and developing an understanding of hydraulic hose assembly and workshop processes
Following company procedures relating to health and safety, quality and customer service
Skills required
Interest in business administration, sales or customer service
Experience in a customer-facing or retail environment
Confidence speaking with customers and suppliers
Experience using databases, stock management or ERP systems
Good numeracy skills and accuracy when processing orders and invoices
Ability to use initiative and solve problems
Interest in warehouse, stores or logistics operations
Qualifications required
Strong communication skills, both verbal and written
Excellent customer service skills and a professional manner
Good organisational skills and attention to detail
Confident IT skills, including Microsoft Office
Ability to work independently and as part of a team
Willingness to learn about technical products, stock control and business processes
Positive, reliable and proactive attitude
Training you'll get
Next Level will work closely with you to complete your Level 3 Business Administrator Apprenticeship
We can hire apprentices at any time and hold regular workshops for those on the course
These workshops occur once every 2 weeks both online and in our academy in Bristol City Centre
You will get specific 1-2-1 tutoring and regular reviews between your tutor, manager and yourself to ensure you are meeting deadlines and staying on top of your work
If required, we can also provide Functional Skills in maths and English, throughout your apprenticeship
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
