Client Support Analyst Apprentice (Digital Support Technician)
measure2improve · Tiverton
TechnologyAdvanced Level 3On-siteProgression
As part of the Operations Department, you will report to the Operations Director and provide frontline support to clients using measure2improve software products and services. You will develop a detailed working knowledge of our products, support the wider team and Client Account Directors, and help ensure client queries are recorded, resolved or escalated appropriately. The role also includes software and customer database testing, maintaining support documentation, gathering client feedback and helping clients improve their use of our systems.
This is a full-time, office-based role, with occasional travel to client sites. Specific working pattern to be confirmed
Duties include:
Respond to client support requests by telephone and email.
Log, resolve where possible, and escalate support requests.
Support the wider team, Client Account Directors and Operations Director.
Create and maintain data collection templates.
Manage users and mobile device registrations, logons and permissions.
Develop and maintain product support documentation.
Obtain regular client feedback.
Test new software releases and customer databases.
Help clients get the most benefit from products and services.
Understand client requirements and how they use the software.
Support continuous improvement and comply with ISO processes and procedures.
Perks & benefits
Paid Training
Skills required
Good written and verbal communication; organised and methodical approach; good IT skills; literate and numerate; able to document work clearly; quick learner; customer-focused.
Qualifications required
4/C in GCSE Maths and English
Training you'll get
Training provided by Exeter College studying the L3 Digital Support Technician IT Apprenticeship.
Future prospects
Opportunity to build detailed knowledge of measure2improve software and client operations, develop customer support, testing and system administration skills, and progress within the Operations/Client Support team.
The essentials
Hours, commitment and the dates that matter.
Hours
35 hours per week
Duration
18 months (Fixed Term)
Roles available
1
Posted
17 Aug 2026
Interviews
18 Sep 2026
Starts
Oct 2026
Apply by
18 Sep 2026
Training provider
Exeter College
Delivers the training for this role and manages your application.
Where you'd be based
EX16 7EJ© OpenStreetMap contributors
